Public Services

Public Services Stream - Conference Day One: Tuesday 15 June

Innovative local and central government departments specialising in education, healthcare and personalised care are using smart cards to provide new services as cost effectively as possible whilst improving standards of service delivery. Attend the Public Service’s breakout and meet the pioneers at the forefront of these smart card innovations and take part in the afternoon workshop, designed to show you how using prepaid cards can save money and increase efficiency for local authorities.

(SCNF members please note that a members meeting will take place from 10.15 to 11.30).

11.30  Chairperson’s introductory remarks
John Thornton, Director, e-ssential Resources

11.40  Fostering new partnerships and expanding the e+ smartcard

• Find out how the first pioneers of government smartcard technology are introducing new applications to provide healthcare and cashless catering services.
  Nicola Kaye, SmartCard Programme Support Officer, Bracknell Forest Council

12.00  Case study: the Croydon e-Pay cashless schools project

• Croydon Council reveal the success factors behind their groundbreaking project that won the prestigious award for Local e-Government excellence: Take-up & usage growth.
  Allyson Lloyd, Corporate Catering Manager, Croydon Council
  Marianne Lewis, Programme Manager, Croydon Council

12.30  Case study: Westminster’s pay by phone parking scheme

• Learn about the motivating factors behind Westminster’s creation of a sophisticated and modern method of payment which was stimulated by a need to utilize technology and provide customers with a more convenient and accessible system.
  Kieran Fitsall, Supplier Relationship Manager, Westminster Council

12.50  Panel discussion: transforming service delivery with prepaid and smartcards

• Darryl Wallis, Project Manager, Hillingdon Council
• Steve Pennant, Programme Lead, Connected London, London Councils
• Nicola Kaye, SmartCard Programme Support Officer, Bracknell Forest Council
• Kevin Farquharson, Co-Chair, SCNF
• John Thornton, Director, e-ssential Resources

13:30  Lunch and networking

14.30  Prepaid in government workshop

• Key topics covered:
  -  The fundamentals of prepaid
  -  What are the differences between open, closed, private label and restricted loop programmes?
  -  Who holds funds?
  -  What is the supply chain, and who is involved in delivery? Identify main uses for prepaid cards by Local Authorities and Governments
  -  What are the key advantages and benefi ts prepaid cards offer
  -  Evaluation of potential solutions: key points to consider
  -  How to select the best solutions for particular requirements
  -  What is the OGC prepaid framework?
  -  How LA/Government bodies can use the OGC framework to procure solutions
  -  For which options are OGC services relevant? Should prepaid be integrated with an LA citizens’ or transport card and, if so, how? What is the project road map?
  -  What are the key early stage strategic decisions and considerations?
  -  How to launch a prepaid programme
  David Parker, Director, Polymath Consulting
  Richard Poynder, CEO, Smartex

15.30  Coffee and networking

16.00  Prepaid in government workshop continued...

17.30  End of day one and gala drinks reception

Running concurrently to this public services stream, there are also streams on:
- Retail
- General Purpose Prepaid

You may also want to view the agenda for:
- Pre conference workshops

Day One:
- Plenary sessions

Day Two:
- Retail
- Innovation in Mobile Payments
- Prepaid in Gaming
- Innovation in Contactless Payments
- Virtual Prepaid
- Corporate Prepaid
- Regulation